Chiltern WorkSpace – Terms & Conditions

1.About Chiltern WorkSpace

Chiltern WorkSpace provides professional business address, private workspace and related business support services from its premises in Amersham, Buckinghamshire.

2. Services

Chiltern WorkSpace offers a range of services which may include business address services, mail handling, private offices, day offices and other business support services. The specific services available to each customer will depend on the service selected and the terms agreed at the time of purchase.

3. Applications and Verification

Customers may be required to provide accurate and complete information and appropriate identification before a service can be activated. Chiltern WorkSpace reserves the right to verify information provided and to decline or suspend a service where required information has not been supplied or where verification requirements have not been satisfied.

4. Customer Responsibilities

Customers are responsible for providing accurate information, keeping their contact details up to date and using Chiltern WorkSpace services lawfully and appropriately. Customers must not use any Chiltern WorkSpace address, workspace or service for unlawful, fraudulent, misleading or prohibited activities.

5. Business Address Services

Where a customer purchases a business address service, the service is provided in accordance with the specific package selected and any applicable service agreement. Customers must use the address only for the purposes permitted under their agreement and must not represent the premises as their own physical office or premises unless expressly authorised.

6. Mail Handling

Where mail handling is included within a customer’s service, Chiltern WorkSpace will receive and handle mail in accordance with the applicable service package. Additional charges may apply for forwarding, postage, scanning, storage or other mail-related services where these are not included within the customer’s package.

7. Prohibited Items and Activities

Customers must not use Chiltern WorkSpace services to receive, store or facilitate the handling of unlawful, dangerous, hazardous or prohibited items, or for any unlawful, fraudulent or misleading activity. Chiltern WorkSpace reserves the right to refuse or take appropriate action in relation to items or activities that may create a risk to our staff, customers, premises or service.

8. Payments and Fees

All applicable fees must be paid in accordance with the pricing and payment terms for the service selected. Where a recurring service is provided, payments will continue in accordance with the agreed billing arrangement until the service is cancelled in accordance with these Terms & Conditions. Additional charges may apply for services or requirements outside the customer’s agreed package.

9. Cancellation and Termination

Customers may cancel their service in accordance with the cancellation terms applicable to their specific service or agreement. Chiltern WorkSpace may suspend or terminate a service where fees remain unpaid, information or verification requirements are not satisfied, or where the service is being misused or these Terms & Conditions are breached.

10. Liability

Chiltern WorkSpace will take reasonable care in providing its services but cannot accept responsibility for losses, delays or damage arising from circumstances outside its reasonable control. Customers remain responsible for the accuracy of information they provide and for the lawful and appropriate use of the services.

11. Changes to Services and Terms

Chiltern WorkSpace may update its services, pricing or these Terms & Conditions from time to time. Where appropriate, customers will be notified of material changes. Continued use of a service following any applicable change will be subject to the updated terms.

12. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising in connection with the services or these Terms & Conditions will be subject to the jurisdiction of the courts of England and Wales.

If you would like to contact us to understand more about Terms & Conditions or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to hello@chilternworkspace.co.uk.