Returns & Refunds policy

This Refund & Return Policy explains how refunds, cancellations and payments are handled for services provided by Chiltern WorkSpace.

1. General Refund Policy

Because Chiltern WorkSpace provides services rather than physical goods, refunds are considered according to the nature of the service purchased, the date the service commenced and the specific terms agreed with the customer.

2. Business Address Services

Where a customer purchases a business address service, any applicable refund will be considered in accordance with the customer’s service agreement and the date on which the service commenced. Setup fees, verification fees or other administration charges may be non-refundable where the work has already been completed.

3. Private Offices and Day Offices

Bookings for private offices and day offices may be subject to specific booking and cancellation terms. Where a booking has already commenced or the space has been reserved specifically for the customer, a refund may not be available. Any refund will be considered according to the applicable booking terms.

4. Cancellation Before Service Commencement

Where a customer cancels a service before it has commenced, Chiltern WorkSpace will consider any refund due based on the specific service, the applicable agreement and any costs or administrative work already incurred. Customers should contact Chiltern WorkSpace as soon as possible if they wish to cancel.

5. Recurring Services

For recurring services, cancellation will take effect in accordance with the notice and cancellation terms applicable to the customer’s specific agreement. Charges already due or relating to a period in which the service has been provided may not be refundable.

6. Refund Requests

Any request for a refund should be made in writing to Chiltern WorkSpace and should include the customer’s name, the service concerned and the reason for the request. Each request will be reviewed in accordance with the applicable service agreement, these terms and relevant consumer law.

7. Refund Processing

Where a refund is approved, it will normally be made using the original payment method. Processing times may vary depending on the payment provider or financial institution. Chiltern WorkSpace is not responsible for delays caused by third-party payment providers.

8. Consumer Rights

Nothing in this policy is intended to remove or restrict any statutory rights that a customer may have under applicable UK consumer law. Where statutory rights apply, they will continue to apply.

9. Contact Us

If you have any questions about this Refund & Return Policy or wish to make a refund request, please contact Chiltern WorkSpace using the contact details provided on our website.