Chiltern WorkSpace – Client Agreement

This Client Agreement sets out the general terms under which Chiltern WorkSpace provides services to its customers. The specific service selected, applicable fees and any additional requirements will be confirmed as part of the customer’s application or service agreement.

1. Customer Details

The customer must provide accurate and complete information when applying for a Chiltern WorkSpace service. This may include personal details, business information, contact details and identification documents where required. The customer is responsible for keeping this information accurate and up to date.

2. Service Provided

Chiltern WorkSpace will provide the service selected by the customer in accordance with the applicable service description, pricing and agreed terms. Services may include business address services, mail handling, private offices, day offices and other business support services.

3. Fees and Payment

The customer agrees to pay all fees applicable to the service selected. Fees, payment frequency, setup charges and any additional charges will be communicated before the service begins. The customer is responsible for ensuring that payments are made on time.

4. Customer Responsibilities

The customer agrees to use Chiltern WorkSpace services lawfully, responsibly and in accordance with the applicable Terms & Conditions. The customer must not use any service for fraudulent, misleading, unlawful or prohibited activities.

5. Mail and Correspondence

Where mail handling forms part of the customer’s service, Chiltern WorkSpace will handle correspondence in accordance with the applicable service package. Additional charges may apply for forwarding, postage, scanning, storage or other mail-related services where these are not included in the customer’s package.

6. Verification and Compliance

The customer agrees to provide any identification, verification or other information reasonably required by Chiltern WorkSpace for the provision of the service. Chiltern WorkSpace may suspend or decline a service where required information has not been provided or where legal, regulatory or compliance requirements have not been satisfied.

7. Cancellation and Termination

Either party may end a service in accordance with the applicable cancellation terms. Chiltern WorkSpace may suspend or terminate a service where fees remain unpaid, the customer breaches the agreement or applicable Terms & Conditions, or where continued provision of the service would create a legal, regulatory or operational concern.

8. Confidentiality and Privacy

Chiltern WorkSpace will handle customer information in accordance with its Privacy Policy and applicable data protection law. Customers are expected to respect the privacy and confidentiality of other customers, staff and any information they may encounter while using Chiltern WorkSpace services.

9. Liability

Chiltern WorkSpace will take reasonable care in providing its services but cannot accept responsibility for losses, delays or damage arising from circumstances outside its reasonable control. Nothing in this agreement is intended to exclude or limit any liability that cannot lawfully be excluded or limited.

10. Agreement to Terms

By signing, accepting or otherwise agreeing to this Client Agreement, the customer confirms that they have read and understood the applicable terms and agree to comply with them. The customer also confirms that the information provided to Chiltern WorkSpace is accurate and complete.

11. Governing Law

This Client Agreement is governed by the laws of England and Wales. Any disputes arising in connection with this Agreement will be subject to the jurisdiction of the courts of England and Wales.